Cookie & Privacy Policy
Who We Are
‘The Forum’ or ‘Bath Forum’ or ‘The Forum, Bath’ (or ‘we’, ‘our’ and ‘us’) refers to Bath Forum Limited, a private limited company registration number 8434485, whose registered office is at 1A Forum Buildings, Bath BA1 1UG and is owned by Bath Christian Trust (a charity registered by guarantee, registered charity number 1085602).
What Data We Collect
We may collect various data from you when you use our website or other services, depending on your interaction with us. This may include:
- Your name and/or title
- Your email address
- Your phone number
- Your gender
- Your mailing preferences or interests
How We Collect Data
We collect information in a number of ways, based on when you decide to interact with us. This can include:
- When you visit our website
- When you sign up to our mailing list through opt in
- When you apply for a job vacancy
- When you contact us via email, post, or over the phone
- When you interact with us on social media
- When you enter a competition or prize draw run by us
- When you visit our venue
- When you fill out a survey or form we send you
Third parties may also share necessary information with us in accordance with instructions to complete a service or transaction.
How We Use Your Data
We may hold your information to record contact we have with you, and to deliver services that you have requested, based on legitimate interest.
E-Newsletters
We send out communications regarding our upcoming shows to those who have opted in to our mailing list. This may include regular on-sale emails or communications about shows that may interest you based on the preferences you set.
Recipients can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of the email.
Competitions
We may run competitions on our socials. We only collect the details that are necessary from the winner of each competition, for example, name and contact details.
Please check the individual terms and conditions associated with each competition.
Filming and Photography
Filming and photography may take place at our events. This content is used for marketing purposes on our website, social media profiles and other formats.
Please tell a member of The Forum staff team if you do not wish to be filmed/photographed at an event.
Who We Share Your Data With
There may be circumstances where we may disclose the data to provide you with the services you have requested.
We will never sell, rent or trade your personal data to third parties for any purpose without your prior consent.
Third-parties
Service providers may access your data to carry out services on our behalf. We will only disclose and use the relevant data required to allow a third-party supplier or company to perform these services, such as email and ticketing.
We use third-party services to deliver some of our functions, including Peppered (which powers our website and mailings), analytical tools and social media platforms. Each of these services will have its own privacy policy to which you may refer if you are concerned.
Your information may be shared with Government Agencies or other authorised bodies where permitted or required by law or where we have another lawful basis for that sharing in order to comply with any legal obligations.
Other third-party services include:
| Microsoft Clarity |
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. |
| Google Analytics |
We use Google Analytics for data collection and processing through the use of cookies or other identifiers. For more information, see: |
| Meta Pixel |
We use the Meta Pixel, a service of Meta Platforms, Inc., on our website. This tool allows us to track user behaviour after users are redirected to our website by clicking on a Facebook or Instagram ad. This enables us to evaluate the effectiveness of our advertisements for statistical and market research purposes and to improve future advertising strategies. You can opt out of this type of data collection and advertising by adjusting your ad preferences within your Facebook account at Meta's Ad Preferences. If you're in the European Union or other regions where consent is required, we only use the Meta Pixel if you have given us your explicit consent through our cookie banner. For more information about how Meta collects and uses data, please refer to Meta’s Data Policy. |
| Culture Key | To support research, advocacy, and planning in the local arts and culture sector, we may share ticketing data (event type, event date, venue, ticket price, and order amount) and booker postcodes with Culture Key – a community data platform developed by Bath Arts Collective and POLYMATHIC Ltd. The postcodes are shared without names, addresses, or any other identifying details. This means the data cannot be linked to individuals and remains anonymous. All sharing is done in line with UK GDPR requirements. |
External links
We may link to external websites, which will hold different information and practices regarding your data. We encourage you to familiarise yourself with their website’s own privacy policy and to contact the third party if you have any questions about their respective practices.
How Long We Keep Your Data
We will only retain personal data for as long as it is necessary to carry out the required service. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Your Rights
Under data protection laws, including the Data Protection Act 2018, the General Data Protection Regulation (GDPR) grants individuals key rights over their personal data.
This means, in accordance with the data protection laws, you have the right to:
- Be informed about the collection and use of your personal data.
- Access and receive a copy of your personal data and any other supplementary information.
- Request to have inaccurate personal data rectified or completed if it is incomplete.
- Have your personal data erased.
- Request the restriction or suppression of your personal data.
- Obtain and reuse your personal data for your own purposes across different services.
- Object to the processing of your personal information in certain circumstances.
Cookies
We use cookies on this website for necessary purposes as well as to help with our advertising. Please see our Cookies Policy.
Contacting Us
If you have any questions about our Privacy Policy, please contact us at hello@bathforum.co.uk or send mail to: 1a Forum Buildings, St James Parade, Bath, BA1 1UG.
Complaints
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Changes to the Policy
Our Privacy Policy and the information provided on this page may change at any time. We keep our Privacy Policy under regular review to ensure it is up to date and accurate, and any changes will take effect immediately once posted on this page.
This page was last updated in April 2026.